Service is operating normally: [RESOLVED] Elevated Packet Loss

ResolvedminorUnverified reportFirst recorded update Jul 31, 2026, 06:54 PM · Resolved Jul 31, 2026, 06:54 PM

Between 9:42 AM and 11:44 AM PDT, we experienced elevated network packet loss impacting AWS Direct Connect connectivity in the AP-SOUTH-1 Region. Our engineering team was automatically engaged at 9:46 AM to begin investigating. By 10:51 AM, we understood the root cause to be a configuration change made to a system responsible for assigning routes to devices. As we gained confidence in our mitigation steps, we parallelized our efforts to further reduce the packet loss. The issue is resolved and the service is operating normally.

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Timeline

No vendor updates were captured for this incident before it was resolved.

What to do next

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