Service impact: Elevated Packet Loss

ResolvedmajorUnverified reportFirst recorded update Jul 31, 2026, 06:27 PM · Resolved Aug 1, 2026, 06:50 PM

We have identified the root cause to be related to a change made to a configuration system responsible for assigning routes to the devices. We have begun the work to reduce the packet loss that is impacting AWS Direct Connect in the AP-SOUTH-1 Region, and we expect recovery to take place gradually over the next 30 minutes. As we gain confidence in these efforts, we will seek to parallelize our efforts to speed recovery. We will provide another update by 12:00 PM PDT.

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