What visitors reported during this incident

No visitor reports were filed for this incident.

Having problems with DigitalOcean now? Check the current status

Affected services

Support Center

Updates (3)

Sep 16, 2026, 09:09 PM
Support Portal Service Disruption
From 08:06 UTC to 13:41 UTC, users may have experienced issues accessing the Support Portal, creating new support tickets, or reviewing existing support requests. Our Engineering team has confirmed the full resolution of the issue affecting the Support Portal following a fix from our upstream provider. We have verified that the Support Portal, ticket creation, and ticket review are now operating normally. If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience and appreciate your patience.
DigitalOcean ↗
Sep 16, 2026, 02:07 PM
Support Portal Service Disruption
The Support Portal and ticket creation are now accessible. Our upstream provider has applied a fix, and we've verified ticket creation and review are working as expected. We'll continue monitoring for the next 2 hours to confirm full stability and will post a final update once the incident is closed. If you're still unable to access the portal, please use our Support Contact form as a backup: https://www.digitalocean.com/company/contact/support We apologize for the disruption and appreciate your patience.
DigitalOcean ↗
Sep 16, 2026, 09:48 AM
Support Portal Service Disruption
Our Support Portal is currently experiencing issues due to a third-party service disruption impacting our systems. During this time, customers may be unable to access the Support Portal or create new support tickets for their concerns. Existing support requests may also experience delayed responses from our Support team. As a workaround if you're unable to access the Support Portal or need to create a new support ticket, please submit your request via Support Contact form: https://www.digitalocean.com/company/contact/support. We apologize for the inconvenience and appreciate your patience wh
DigitalOcean ↗

What to do next

Verify your own services recovered cleanly. Some upstream outages leave queues or caches in a degraded state, run smoke tests before declaring green internally.
Save the post-mortem. Vendors usually publish a detailed RCA 1-3 days later. We'll add it to this page when it appears.
Watch the provider going forward. Follow DigitalOcean's status feed →

GlobalOutageMap aggregates publicly reported signals. We never claim authoritative status, always cross-check the provider's official channel before making business decisions.