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Dropbox

Customer support via telephone may be unavailable for some users

ResolvedminorOfficial source confirmedSpecific component onlyFirst recorded update Sep 3, 2026, 10:13 PM · Resolved Sep 4, 2026, 05:02 AM

This incident has been resolved.

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What visitors reported during this incident

No visitor reports were filed for this incident.

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Affected services

Support Services

Updates (2)

  1. Sep 4, 2026, 05:02 AM
    Customer support via telephone may be unavailable for some users

    This incident has been resolved.

    Dropbox ↗
  2. Sep 3, 2026, 10:13 PM
    Customer support via telephone may be unavailable for some users

    We're currently experiencing issues with phone services due to a wider AWS outage. We are investigating and will share another update shortly.

    Dropbox ↗

What to do next

  • Verify your own services recovered cleanly. Some upstream outages leave queues or caches in a degraded state, run smoke tests before declaring green internally.
  • Save the post-mortem. Vendors usually publish a detailed RCA 1-3 days later. We'll add it to this page when it appears.
  • Watch the provider going forward. Follow Dropbox's status feed →

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