What visitors reported during this incident

No visitor reports were filed for this incident.

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Affected services

MongoDB Charts

Updates (2)

Oct 2, 2026, 05:02 AM
MongoDB Charts: Infinite login loop when creating new Charts projects
This incident has been resolved.
MongoDB Atlas ↗
Oct 2, 2026, 12:01 AM
MongoDB Charts: Infinite login loop when creating new Charts projects
Since approximately 23:30 UTC on 2026-10-01, users creating new Charts projects by clicking on the "Visualization" tab will repeatedly be prompted to login and will not be able to view the Charts interface. While these Charts projects will be created, we cannot guarantee the timing at this moment. Existing Charts projects are not affected.
MongoDB Atlas ↗

What to do next

Verify your own services recovered cleanly. Some upstream outages leave queues or caches in a degraded state, run smoke tests before declaring green internally.
Save the post-mortem. Vendors usually publish a detailed RCA 1-3 days later. We'll add it to this page when it appears.
Watch the provider going forward. Follow MongoDB Atlas's status feed →

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