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Service Disruption

ResolvedminorOfficial source confirmedFirst recorded update Sep 21, 2026, 07:40 PM · Resolved Sep 24, 2026, 12:25 AM

The issue affecting order creation on Square Point of Sale has been resolved. Your business operations are essential to us, and our Engineering team has implemented measures to strengthen our systems against similar incidents. We appreciate your patience throughout this resolution process.

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What visitors reported during this incident

No visitor reports were filed for this incident.

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Updates (3)

  1. Sep 24, 2026, 12:25 AM
    Service Disruption

    The issue affecting order creation on Square Point of Sale has been resolved. Your business operations are essential to us, and our Engineering team has implemented measures to strengthen our systems against similar incidents. We appreciate your patience throughout this resolution process.

    Square ↗
  2. Sep 23, 2026, 09:18 PM
    Service Disruption

    We have released a fix for Square Point of Sale and are beginning to see impacted services return to full functionality. Your business's ability to operate smoothly is our top priority, and our Engineering team is taking proactive steps to prevent similar incidents. Thank you for your understanding as we worked through this issue.

    Square ↗
  3. Sep 21, 2026, 07:40 PM
    Service Disruption

    We are continuing to work on a fix for Square Point of Sale. Some Sellers will experience a disruption with saving open orders on iOS. We understand how important it is for all of our services to be running for your business, we'll be back with further updates as they come to hand. Thank you for your patience with us as we work to resolve this issue.

    Square ↗

What to do next

  • Verify your own services recovered cleanly. Some upstream outages leave queues or caches in a degraded state, run smoke tests before declaring green internally.
  • Save the post-mortem. Vendors usually publish a detailed RCA 1-3 days later. We'll add it to this page when it appears.
  • Watch the provider going forward. Follow Square's status feed →

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