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Service Disruption

ResolvedminorOfficial source confirmedFirst recorded update Sep 27, 2026, 04:08 AM · Resolved Sep 27, 2026, 05:55 AM

Services have now recovered. Reporting in Dashboard may be delayed. Tip Adjustments that were previously failing can now be entered. We recommend doing so today.

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What visitors reported during this incident

No visitor reports were filed for this incident.

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Updates (2)

  1. Sep 27, 2026, 05:55 AM
    Service Disruption

    Services have now recovered. Reporting in Dashboard may be delayed. Tip Adjustments that were previously failing can now be entered. We recommend doing so today.

    Square ↗
  2. Sep 27, 2026, 04:08 AM
    Service Disruption

    We experienced widespread elevated latency and service errors across Square. Services have largely recovered, though some residual errors are still happening with Payment Authorization, Refunds, Tip Adjustments, KDS delivery, and Printing. Reporting in Dashboard is also delayed. Tip Adjustments are degraded, but can be retried for up to 36 hours after payment capture.

    Square ↗

What to do next

  • Verify your own services recovered cleanly. Some upstream outages leave queues or caches in a degraded state, run smoke tests before declaring green internally.
  • Save the post-mortem. Vendors usually publish a detailed RCA 1-3 days later. We'll add it to this page when it appears.
  • Watch the provider going forward. Follow Square's status feed →

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