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Updates (7)
- May 19, 2026, 07:10 PMUsers experiencing issues accessing multiple Atlassian products
### Summary On May 14, 2026, between 04:30 and 05:26 UTC, Atlassian customers experienced widespread service disruption across multiple Atlassian Cloud products. The issue was caused by a race condition in our internal deployment orchestration platform during a routine rollback operation of a core identity service in the us-east region. This race condition resulted in insufficient capacity for the identity service in the affected region which started returning errors to dependent products. The incident was detected within a minute by automated monitoring systems and mitigated in 56 minutes.
Trello ↗ - May 14, 2026, 06:48 AMUsers experiencing issues accessing multiple Atlassian products
All products and services impacted by this incident should now be fully recovered, and this incident is resolved.
Trello ↗ - May 14, 2026, 06:41 AMUsers experiencing issues accessing multiple Atlassian products
We are approaching full system recovery at this time, and are performing final confirmations that services are restored.
Trello ↗ - May 14, 2026, 06:40 AMUsers experiencing issues accessing multiple Atlassian products
We are now able to see recovery for all impacted products, and users should be able to access their products as expected. Our team is continuing to monitor all products and services to ensure there is no further impact, and we will provide further update when this has been validated and the incident is closed.
Trello ↗ - May 14, 2026, 05:43 AMUsers experiencing issues accessing multiple Atlassian products
Our team has implemented a mitigation for this issue and we are now seeing recovery across Atlassian products. We will continue to monitor this issue for any ongoing concerns, and provide further updates here within an hour as we are able to confirm a full recovery has taken place.
Trello ↗ - May 14, 2026, 05:34 AMUsers experiencing issues accessing multiple Atlassian products
Our team has identified the root cause of this issue and is now actively working on mitigating the issue with accessing Atlassian products. At this time, Atlassian customers should also be able to once again raise support requests with our team. We will provide further update within an hour as we are able to progress mitigating this issue.
Trello ↗ - May 14, 2026, 05:24 AMUsers experiencing issues accessing multiple Atlassian products
It is likely if you are experiencing any issues relating to logging in or accessing Atlassian products at this time it is likely due to this ongoing incident. We are continuing to receive reports about expanded product impact resulting from this incident. While our team continues to investigate the issue with urgency, we will continue to provide further updates here with additional information. We will provide further update within one hour, or sooner as further information becomes available.
Trello ↗
What to do next
- Verify your own services recovered cleanly. Some upstream outages leave queues or caches in a degraded state, run smoke tests before declaring green internally.
- Save the post-mortem. Vendors usually publish a detailed RCA 1-3 days later. We'll add it to this page when it appears.
- Watch the provider going forward. Follow Trello's status feed →
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