Is iDEAL working for you?
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No visitor reports in the last 24 hours yet.
iDEAL reliability
We have not recorded a confirmed iDEAL outage since we started tracking it. New problems appear here within minutes of detection.
Incident history
No incidents recorded yet for iDEAL. We track iDEAL continuously, new outages will appear here as they happen.
About iDEAL
iDEAL handles the majority of online payments in the Netherlands. It is not a single system but a routing layer between your bank and the webshop, which means an "iDEAL outage" is often really one participating bank failing.
Common iDEAL problems
- One bank missing or greyed out in the iDEAL bank selection list, that bank's connection is down, the rest of iDEAL works.
- Payment starts but never returns to the webshop, leaving the order in limbo while the money has left your account.
- Payments refused at checkout across multiple webshops, which indicates a central routing problem.
- Slow confirmations, where the shop only registers the payment minutes later.
Where to check officially
- Independent status overview: ideal-status.nl.
- Your own bank's disruption page is often more informative, since most iDEAL failures originate at a single bank.
- Webshop-side problems are handled by the webshop's payment provider, not by iDEAL itself.
What to do when iDEAL is down
- Identify where it broke. If only your bank is missing from the list, the problem is your bank, not iDEAL.
- Do not retry immediately. A payment stuck between bank and shop can still complete; retrying risks paying twice.
- Check your bank statement before contacting the webshop, that tells you whether money actually left.
- Use an alternative method (credit card, PayPal, a second bank) for urgent orders.
- Money gone but no order? Contact the webshop with the transaction timestamp; reversals typically take one to five business days.
Other payments incidents this week
Frequently asked questions
- Is iDEAL down right now?
- Current status of iDEAL is unknown. We do not have enough recent official information to confirm the current service status. A reachable website alone does not establish service health.
- How does GlobalOutageMap track iDEAL?
- We follow public news coverage and visitor reports for iDEAL and combine it with GlobalOutageMap monitoring, news coverage and reports from visitors.
- Where can I see iDEAL's official status page?
- The official iDEAL status page is at https://www.ideal-status.nl. We show it here alongside our own monitoring, visitor reports, history and alerts.
- How often does iDEAL go down?
- We recorded 0 incidents for iDEAL in the past 12 months, 0 of them in the last 30 days.
- How do I get notified when iDEAL goes down?
- Tap the Watch button on this page to add iDEAL to your watchlist and get an email when a new incident is detected. Watching is free.
- Is iDEAL down right now?
- See the live status above. Note that most reported iDEAL failures turn out to be a single participating bank rather than iDEAL itself.
- I paid but the webshop shows nothing. What now?
- Wait for the confirmation window to close, then check whether the amount actually left your account. If it did and the order never appeared, the webshop can trace the transaction and refund or complete it.
- Can I be charged twice by retrying?
- Yes, if the first payment was still in progress. Always verify your account balance before starting a second attempt.
