Is NS working for you?
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NS reliability
We have not recorded a confirmed NS outage since we started tracking it. New problems appear here within minutes of detection.
Incident history
No incidents recorded yet for NS. We track NS continuously, new outages will appear here as they happen.
About NS
NS (Nederlandse Spoorwegen) is the main Dutch passenger rail operator. Disruptions come in two very different forms: physical rail disruptions, and outages of the digital services travellers depend on to plan and pay.
Common NS problems
- Digital service outages: the NS app or website failing, which blocks journey planning and e-ticket purchases.
- OV-chipkaart check-in or check-out failures at gates, which can result in incorrect charges.
- Travel information mismatch, where the app and the platform displays show different departures during a disruption.
- Rail disruptions themselves, signalling failures, overhead line damage, or incidents on the track, which are operational rather than IT problems.
- Peak-load slowness during major nationwide disruptions, when everyone opens the app simultaneously.
Where to check officially
- NS publishes live rail disruptions and maintenance at ns.nl/storingen.
- ProRail manages the infrastructure and is the source for signalling and track incidents.
- NS does not offer a public machine-readable status feed for its digital services, so we track those via news and user reports.
What to do when NS is down
- Separate the two problems. A broken app is not a broken train, check the platform displays or the NS website before assuming your train is cancelled.
- Failed check-out? Request a correction through the OV-chipkaart or OVpay channel; automatic charges for missed check-outs are refundable.
- Buy a paper ticket at a machine if the app fails and you need to travel immediately.
- Screenshot the disruption if you may need to claim the delay compensation scheme.
- During large disruptions, the app is often slower than the departure boards at the station.
Frequently asked questions
- Is NS down right now?
- Current status of NS is unknown. We do not have enough recent official information to confirm the current service status. A reachable website alone does not establish service health.
- How does GlobalOutageMap track NS?
- We follow public news coverage and visitor reports for NS and combine it with GlobalOutageMap monitoring, news coverage and reports from visitors.
- Where can I see NS's official status page?
- The official NS status page is at https://www.ns.nl/storingen. We show it here alongside our own monitoring, visitor reports, history and alerts.
- How often does NS go down?
- We recorded 0 incidents for NS in the past 12 months, 0 of them in the last 30 days.
- How do I get notified when NS goes down?
- Tap the Watch button on this page to add NS to your watchlist and get an email when a new incident is detected. Watching is free.
- Is the NS app down right now?
- See the live status above. This page tracks NS digital services; for train disruptions themselves, the NS travel information page is authoritative.
- Can I travel if the NS app does not work?
- Yes. Ticket machines at stations and OVpay contactless check-in work independently of the app.
- What happens if I cannot check out because the gates fail?
- You can request a correction afterwards. Keep the date, time and station; NS refunds incorrect charges caused by equipment failures.