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Akamai

Account Protector Issues

ResolvedminorOfficial source confirmedSpecific component onlyFirst recorded update Sep 23, 2026, 09:30 PM · Resolved Sep 24, 2026, 09:44 AM

We can confirm that the issue was mitigated at 22:45 UTC on September 23, 2026 and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D5a700001VNuHQCA1 or reaching out to Akamai Support. We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.

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What visitors reported during this incident

No visitor reports were filed for this incident.

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Affected services

Account Protector

Updates (5)

  1. Sep 24, 2026, 09:44 AM
    Account Protector Issues

    We can confirm that the issue was mitigated at 22:45 UTC on September 23, 2026 and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D5a700001VNuHQCA1 or reaching out to Akamai Support. We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.

    Akamai ↗
  2. Sep 23, 2026, 11:25 PM
    Account Protector Issues

    We have implemented a fix for this issue as of 22:45 UTC on September 23, 2026; based on current observations, the service is resuming normal operations. We will continue to monitor to ensure that the impact has been fully mitigated.

    Akamai ↗
  3. Sep 23, 2026, 11:03 PM
    Account Protector Issues

    We are continuing to investigate this issue. We will provide an update within the next 60 minutes.

    Akamai ↗
  4. Sep 23, 2026, 10:01 PM
    Account Protector Issues

    We are continuing to investigate this issue. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a700001VNuHQCA1. We will provide an update within the next 60 minutes.

    Akamai ↗
  5. Sep 23, 2026, 09:30 PM
    Account Protector Issues

    We are investigating an emerging issue with Account Protector. We are actively investigating the issue and will provide another update within the next 30 minutes. We will soon be posting more details for customers and partners with a valid Control Center login at https://community.akamai.com/customers/s/group/0F90f000000DFgx/service-incident-notifications. If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Conta

    Akamai ↗

What to do next

  • Verify your own services recovered cleanly. Some upstream outages leave queues or caches in a degraded state, run smoke tests before declaring green internally.
  • Save the post-mortem. Vendors usually publish a detailed RCA 1-3 days later. We'll add it to this page when it appears.
  • Watch the provider going forward. Follow Akamai's status feed →

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