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Akamai

Increased latency during upstream provider maintenance in Singapore, Hong Kong, and Japan

ResolvedminorOfficial source confirmedSpecific component onlyFirst recorded update Sep 22, 2026, 12:30 AM · Resolved Sep 30, 2026, 11:11 AM

We can confirm that the issue was mitigated on September 30, 2026, and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D5a700001V0be8CAB or reaching out to Akamai Support. We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.

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What visitors reported during this incident

No visitor reports were filed for this incident.

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Affected services

Edge Delivery

Updates (3)

  1. Sep 30, 2026, 11:11 AM
    Increased latency during upstream provider maintenance in Singapore, Hong Kong, and Japan

    We can confirm that the issue was mitigated on September 30, 2026, and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D5a700001V0be8CAB or reaching out to Akamai Support. We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.

    Akamai ↗
  2. Sep 22, 2026, 07:41 AM
    Increased latency during upstream provider maintenance in Singapore, Hong Kong, and Japan

    We will continue to monitor the network performance until the maintenance concludes. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a700001V0be8CAB. We will provide the next update as we make progress.

    Akamai ↗
  3. Sep 22, 2026, 12:30 AM
    Increased latency during upstream provider maintenance in Singapore, Hong Kong, and Japan

    Scheduled upstream provider maintenance is currently taking place along network routes connecting Singapore, Hong Kong, and Japan from September 18, 2026 at 06:30 UTC through October 3, 2026 at 23:59 UTC. While core service remains operational, customers in the affected regions may notice increased latency during peak traffic hours. We are monitoring network performance until maintenance concludes.Customers and partners with a valid Control Center login can find updates at https://community.akamai.com/customers/s/group/0F90f000000DFgx/service-incident-notifications. If you have questions or ar

    Akamai ↗

What to do next

  • Verify your own services recovered cleanly. Some upstream outages leave queues or caches in a degraded state, run smoke tests before declaring green internally.
  • Save the post-mortem. Vendors usually publish a detailed RCA 1-3 days later. We'll add it to this page when it appears.
  • Watch the provider going forward. Follow Akamai's status feed →

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