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Affected services
Updates (1)
- Oct 27, 2026, 01:09 PMPerformance Degradation for Customers in Mumbai and Chennai
On October 27, 2026, between 08:05 UTC and 10:45 UTC customers using services in Mumbai and Chennai may have experienced performance degradation. This occurred due to packet loss within an upstream provider’s network. As of 10:45 UTC the loss has subsided, and we are no longer seeing degraded performance in the affected regions. We have been monitoring for recurrence, and will continue to do so for the next few hours.If you have questions or are still experiencing an impact due to this issue, please use the Support Center on Akamai Community, or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.
Akamai ↗
What to do right now
- Check the provider's own status page. Open Akamai's official status page ↗
- Don't restart everything. If the outage is upstream (cloud provider, CDN, auth provider), redeploying your own service usually won't help and may make recovery slower.
- Communicate early. Even a one-line update to your users referencing the upstream incident reduces support load dramatically.
- Watch this page. We post each new vendor update and source as it lands. Bookmark or share the URL with your team.
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