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Degraded performance on platform.claude.com and Claude for Microsoft Office 365

ResolvedminorOfficial source confirmedSpecific component onlyFirst recorded update Sep 1, 2026, 05:05 PM · Resolved Sep 1, 2026, 06:07 PM

This issue has been resolved.

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What visitors reported during this incident

No visitor reports were filed for this incident.

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Affected services

Claude Console (platform.claude.com)claude.ai

Updates (3)

  1. Sep 1, 2026, 06:07 PM
    Degraded performance on platform.claude.com and Claude for Microsoft Office 365

    This issue has been resolved.

    Anthropic ↗
  2. Sep 1, 2026, 05:52 PM
    Degraded performance on platform.claude.com and Claude for Microsoft Office 365

    We are seeing success rates recover across affected services. Core inference and the API are not impacted.

    Anthropic ↗
  3. Sep 1, 2026, 05:05 PM
    Degraded performance on platform.claude.com and Claude for Microsoft Office 365

    We are investigating reports of degraded performance affecting some Claude services, including docs.claude.com. We are working to resolve these issues and will provide an update as soon as possible.

    Anthropic ↗

What to do next

  • Verify your own services recovered cleanly. Some upstream outages leave queues or caches in a degraded state, run smoke tests before declaring green internally.
  • Save the post-mortem. Vendors usually publish a detailed RCA 1-3 days later. We'll add it to this page when it appears.
  • Watch the provider going forward. Follow Anthropic's status feed →

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