What visitors reported during this incident

No visitor reports were filed for this incident.

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Affected services

Claude Console (platform.claude.com)

Updates (2)

Sep 2, 2026, 01:24 AM
Delays in credit purchases
This issue has been resolved.
Anthropic ↗
Sep 1, 2026, 11:26 PM
Delays in credit purchases
We have identified and resolved an issue where users who reached a balance of zero usage credits saw delays in the availability of newly purchased credits, resulting in some requests to the Claude API receiving 'credit balance is too low' errors erroneously. This affected credits purchased from 05:10am PT / 12:10 UTC to 2:35pm PT / 21:35 UTC. At this time, newly purchased credits should be available as expected and we are working to resolve any remaining impact.
Anthropic ↗

What to do next

Verify your own services recovered cleanly. Some upstream outages leave queues or caches in a degraded state, run smoke tests before declaring green internally.
Save the post-mortem. Vendors usually publish a detailed RCA 1-3 days later. We'll add it to this page when it appears.
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