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ResolvedminorOfficial source confirmedGlobal service disruptionFirst recorded update 06-02-2025 16:38 · Resolved 06-02-2025 17:18

Incident: At 2025-02-06 15:37 UTC, a configuration change caused some of our servers to crash, leading to complete downtime for 20 minutes. We rolled back the configuration, but this event triggered a cascade failure in network routing components; our systems recovered over the next 30 minutes, with full recovery by 2025-02-06 16:30. Impact: Users were unable to use Asana during this event in all regions, with downtime including App, API, and Mobile. No customer data was lost. Moving forward: We have added validation to prevent a repeat of this issue, and are updating our networking...

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    Affected services

    AppAPI

    Updates (5)

    1. 07-02-2025 23:47
      Asana down

      Incident: At 2025-02-06 15:37 UTC, a configuration change caused some of our servers to crash, leading to complete downtime for 20 minutes. We rolled back the configuration, but this event triggered a cascade failure in network routing components; our systems recovered over the next 30 minutes, with full recovery by 2025-02-06 16:30. Impact: Users were unable to use Asana during this event in all regions, with downtime including App, API, and Mobile. No customer data was lost. Moving forward: We have added validation to prevent a repeat of this issue, and are updating our networking componen

      Asana ↗
    2. 06-02-2025 17:29
      Asana down

      This incident has been resolved.

      Asana ↗
    3. 06-02-2025 17:21
      Asana down

      A fix has been implemented and we are monitoring the results.

      Asana ↗
    4. 06-02-2025 16:57
      Asana down

      We have identified a cause and are implemented a fix.

      Asana ↗
    5. 06-02-2025 16:52
      Asana down

      We are seeing elevated errors for App and API, and are investigating.

      Asana ↗

    What to do next

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