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Asana downtime in all regions

ResolvedcriticalOfficial source confirmedGlobal service disruptionFirst recorded update 07-11-2025 22:22 · Resolved 07-11-2025 23:08

We had approximately 1 hour of full downtime, where the Asana application was unavailable for most of our users. There was no data loss or security vulnerability. ‌ A routine configuration change affected the Asana application globally. While refactoring the configuration consumption, we missed an unintended side effect, causing the app to fail loading in all regions. We reverted the change and restarted servers for full recovery.

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What visitors reported during this incident

No visitor reports were filed for this incident.

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    Affected services

    AppAPI

    Updates (8)

    1. 12-11-2025 18:15
      Asana downtime in all regions

      We had approximately 1 hour of full downtime, where the Asana application was unavailable for most of our users. There was no data loss or security vulnerability. ‌ A routine configuration change affected the Asana application globally. While refactoring the configuration consumption, we missed an unintended side effect, causing the app to fail loading in all regions. We reverted the change and restarted servers for full recovery.

      Asana ↗
    2. 07-11-2025 23:08
      Asana downtime in all regions

      The incident is now resolved.

      Asana ↗
    3. 07-11-2025 23:03
      Asana downtime in all regions

      We are continuing to monitor for any further issues.

      Asana ↗
    4. 07-11-2025 22:59
      Asana downtime in all regions

      We are continuing to monitor for any further issues.

      Asana ↗
    5. 07-11-2025 22:56
      Asana downtime in all regions

      Functionality to the Asana webapp is now restored. We are still experiencing errors in the API, and are working to resolve them.

      Asana ↗
    6. 07-11-2025 22:39
      Asana downtime in all regions

      The root cause has been addressed, and some sessions are starting to see recovery. We are taking action to speed up recovery across all regions.

      Asana ↗
    7. 07-11-2025 22:24
      Asana downtime in all regions

      We are continuing to work on a fix for this issue.

      Asana ↗
    8. 07-11-2025 22:22
      Asana downtime in all regions

      We're currently experiencing a high volume of crashes for the Asana app. We've identified the cause and are actively working to resolve the issue. Thank you for your patience!

      Asana ↗

    What to do next

    • Verify your own services recovered cleanly. Some upstream outages leave queues or caches in a degraded state, run smoke tests before declaring green internally.
    • Save the post-mortem. Vendors usually publish a detailed RCA 1-3 days later. We'll add it to this page when it appears.
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