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Errors loading Asana

ResolvedminorOfficial source confirmedSpecific component onlyFirst recorded update 10-10-2024 04:13 · Resolved 10-10-2024 04:52

**Incident:** On 2024-10-10, between 01:23 and 02:31 UTC a software change caused overload to a shared resource, leading to application errors. The change was rolled back, with recovery for most users around 02:31 and full recovery by 02:39 UTC. **Impact:** Users were unable to start new sessions on the web and desktop apps, though mobile and existing sessions were unaffected. No data was lost. **Next Steps:** We will conduct a retrospective using the 5 Whys method to improve monitoring, tooling, and playbooks. We will also update our software to manage load more efficiently and reduce...

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    Updates (5)

    1. 12-10-2024 01:13
      Errors loading Asana

      **Incident:** On 2024-10-10, between 01:23 and 02:31 UTC a software change caused overload to a shared resource, leading to application errors. The change was rolled back, with recovery for most users around 02:31 and full recovery by 02:39 UTC. **Impact:** Users were unable to start new sessions on the web and desktop apps, though mobile and existing sessions were unaffected. No data was lost. **Next Steps:** We will conduct a retrospective using the 5 Whys method to improve monitoring, tooling, and playbooks. We will also update our software to manage load more efficiently and reduce relia

      Asana ↗
    2. 10-10-2024 04:52
      Errors loading Asana

      We have seen full resolution. We add a postmortem within 72 hours.

      Asana ↗
    3. 10-10-2024 04:48
      Errors loading Asana

      We are continuing to monitor for any further issues.

      Asana ↗
    4. 10-10-2024 04:36
      Errors loading Asana

      We have reverted the change, see recovery, and are monitoring.

      Asana ↗
    5. 10-10-2024 04:13
      Errors loading Asana

      Users who are attempting to open Asana are seeing errors. We believe this is due to a deployment, and we are reverting this change.

      Asana ↗

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