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Automation delay

ResolvedmajorOfficial source confirmedSpecific component onlyFirst recorded update 18-08-2025 03:01 · Resolved 18-08-2025 04:43

**Incident**: Around 2025-08-17 23:35, a conflict occurred between two database management systems. For most Asana customers, database locks prevented execution of background actions, automations, and webhooks were delayed. **Impact**: Users experienced delays in asynchronous operations, including automations and webhooks. Core application functions remained available and operational throughout the incident. No customer data was lost. The incident lasted approximately 2 hours, after which delayed operations ran normally. **Moving forward**: Asana engineers completed an investigation into...

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    Affected services

    Automations and Background Actions

    Updates (4)

    1. 20-08-2025 02:02
      Automation delay

      **Incident**: Around 2025-08-17 23:35, a conflict occurred between two database management systems. For most Asana customers, database locks prevented execution of background actions, automations, and webhooks were delayed. **Impact**: Users experienced delays in asynchronous operations, including automations and webhooks. Core application functions remained available and operational throughout the incident. No customer data was lost. The incident lasted approximately 2 hours, after which delayed operations ran normally. **Moving forward**: Asana engineers completed an investigation into the

      Asana ↗
    2. 18-08-2025 04:43
      Automation delay

      Automations and background actions are back to normal operations for all Asana users and customers.

      Asana ↗
    3. 18-08-2025 03:41
      Automation delay

      The root cause of automation delay has been addressed, and controls are in place for automations and background actions to catch up on overdue work. Our engineers are monitoring metrics for recovery, and we expect Asana to return to full functionality shortly.

      Asana ↗
    4. 18-08-2025 03:01
      Automation delay

      Asana is currently observing delay for all automations and background actions. Engineers are currently taking steps to mitigate the impact of this delay, and are investigating further to address the root cause.

      Asana ↗

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