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Asana webapp unavailable

ResolvedcriticalOfficial source confirmedSpecific component onlyFirst recorded update 22-01-2026 18:48 · Resolved 22-01-2026 20:00

Incident: On 2026-01-22 the Asana App and all associated services had a service disruption due to dependency on a shared database used for storing metadata. This was triggered by a code path which caused overload for that database, followed by request queuing, timeouts, and errors. Impact: From 17:33 - 17:57 UTC the Asana App and all associated services were unavailable. There was a further 14 minutes of partial downtime from 18:45 - 18:59 UTC affecting 10-20% of users, also triggered by dependency on this shared database. Moving forward: We immediately rolled back our application code...

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    Affected services

    App

    Updates (7)

    1. 27-01-2026 08:53
      Asana webapp unavailable

      Incident: On 2026-01-22 the Asana App and all associated services had a service disruption due to dependency on a shared database used for storing metadata. This was triggered by a code path which caused overload for that database, followed by request queuing, timeouts, and errors. Impact: From 17:33 - 17:57 UTC the Asana App and all associated services were unavailable. There was a further 14 minutes of partial downtime from 18:45 - 18:59 UTC affecting 10-20% of users, also triggered by dependency on this shared database. Moving forward: We immediately rolled back our application code and a

      Asana ↗
    2. 22-01-2026 20:00
      Asana webapp unavailable

      This incident has been resolved.

      Asana ↗
    3. 22-01-2026 19:38
      Asana webapp unavailable

      Our error rates are back to normal baseline, and we don't expect an immediate recurrence. We'll create a post-mortem in the next few days with more details, including what happened and how we plan to prevent this going forward.

      Asana ↗
    4. 22-01-2026 19:04
      Asana webapp unavailable

      Error rates have dropped significantly, to about 2%. It's possible some users continue to see errors, but we expect most users to be able to use Asana.

      Asana ↗
    5. 22-01-2026 18:59
      Asana webapp unavailable

      We've identified the cause and have rolled back. Based on our monitoring, we should be recovered for some users.

      Asana ↗
    6. 22-01-2026 18:51
      Asana webapp unavailable

      We are continuing to investigate this issue.

      Asana ↗
    7. 22-01-2026 18:48
      Asana webapp unavailable

      We're investigating an outage, it looks like no one is able to reach the Asana webapp.

      Asana ↗

    What to do next

    • Verify your own services recovered cleanly. Some upstream outages leave queues or caches in a degraded state, run smoke tests before declaring green internally.
    • Save the post-mortem. Vendors usually publish a detailed RCA 1-3 days later. We'll add it to this page when it appears.
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