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ResolvedcriticalOfficial source confirmedSpecific component onlyFirst recorded update 03-12-2024 01:09 · Resolved 03-12-2024 01:55

Incident: During an automated deployment of new code, an error in an internal networking service caused several system components to retain stale network connections. This caused requests to fail across a portion of our European data center. Impact: Users in our European datacenter were unable to load the Asana web app between 2024-12-02 2340UTC and 2024-12-03 0050UTC. The mobile app, our developer API, and app integrations saw degraded performance and an inability to modify or add data to Asana. Existing sessions on the Asana web app were mostly unaffected by this incident. Moving...

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What visitors reported during this incident

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    Affected services

    AppAPIMobileAutomations and Background ActionsWebhooks and Event Streams

    Updates (4)

    1. 05-12-2024 23:30
      Asana unavailable

      Incident: During an automated deployment of new code, an error in an internal networking service caused several system components to retain stale network connections. This caused requests to fail across a portion of our European data center. Impact: Users in our European datacenter were unable to load the Asana web app between 2024-12-02 2340UTC and 2024-12-03 0050UTC. The mobile app, our developer API, and app integrations saw degraded performance and an inability to modify or add data to Asana. Existing sessions on the Asana web app were mostly unaffected by this incident. Moving forward:

      Asana ↗
    2. 03-12-2024 01:55
      Asana unavailable

      This incident has been resolved.

      Asana ↗
    3. 03-12-2024 01:22
      Asana unavailable

      A fix has been implemented and we are monitoring the results.

      Asana ↗
    4. 03-12-2024 01:09
      Asana unavailable

      We are currently investigating this issue.

      Asana ↗

    What to do next

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    • Save the post-mortem. Vendors usually publish a detailed RCA 1-3 days later. We'll add it to this page when it appears.
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