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SAML Login Failures

ResolvedminorOfficial source confirmedFirst recorded update 09-04-2025 00:47 · Resolved 09-04-2025 00:47

**Incident:** From April 4 to April 8, 2025, a subset of users were blocked from logging in with SAML, despite no changes to their identity provider setup. We believe the root cause to be a combination of recent code changes upgrading our infrastructure. These changes inadvertently affected how SAML responses were processed. **Impact:** Approximately 0.5% of users who authenticate through SAML were unable to log in to their Asana accounts during this period. No customer data was lost or compromised, and users who do not use SAML were unaffected. Our Customer Support team worked with...

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    Updates (2)

    1. 17-04-2025 00:47
      SAML Login Failures

      **Incident:** From April 4 to April 8, 2025, a subset of users were blocked from logging in with SAML, despite no changes to their identity provider setup. We believe the root cause to be a combination of recent code changes upgrading our infrastructure. These changes inadvertently affected how SAML responses were processed. **Impact:** Approximately 0.5% of users who authenticate through SAML were unable to log in to their Asana accounts during this period. No customer data was lost or compromised, and users who do not use SAML were unaffected. Our Customer Support team worked with affected

      Asana ↗
    2. 17-04-2025 00:47
      SAML Login Failures

      From April 4th to April 8th, approximately 0.5% of users using SAML for authentication experienced errors during login.

      Asana ↗

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