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Asana full outage for some users (2 hours, 25% outage)

ResolvedmajorOfficial source confirmedSpecific component onlyFirst recorded update 31-08-2026 17:14 · Resolved 31-08-2026 19:18

We’ve been working to add a caching layer to our update pipeline, tuning it carefully and rolling it out gradually. On Wednesday, August 26 we enabled it for most use cases, and it initially performed well. On Monday, August 31, a combination of unrelated infrastructure changes and peak traffic pushed the cache past its scaling limits. Once that threshold was crossed, the cache became unusable, and many pods serving read traffic for the Asana application could no longer serve it. We mitigated the incident by reverting the system to use the previous, non-cached code path. The revert was...

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    Affected services

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    Updates (6)

    1. 02-09-2026 23:29
      Asana full outage for some users (2 hours, 25% outage)

      We’ve been working to add a caching layer to our update pipeline, tuning it carefully and rolling it out gradually. On Wednesday, August 26 we enabled it for most use cases, and it initially performed well. On Monday, August 31, a combination of unrelated infrastructure changes and peak traffic pushed the cache past its scaling limits. Once that threshold was crossed, the cache became unusable, and many pods serving read traffic for the Asana application could no longer serve it. We mitigated the incident by reverting the system to use the previous, non-cached code path. The revert was succe

      Asana ↗
    2. 31-08-2026 19:18
      Asana full outage for some users (2 hours, 25% outage)

      User-facing symptoms have recovered. We'll continue to monitor, and will prioritize a retrospective to understand and prevent similar incidents in the future.

      Asana ↗
    3. 31-08-2026 18:47
      Asana full outage for some users (2 hours, 25% outage)

      We've applied a fix are seeing signs of recovery.

      Asana ↗
    4. 31-08-2026 18:24
      Asana full outage for some users (2 hours, 25% outage)

      We have made configuration changes and see partial recovery, but we continue to see some elevated errors.

      Asana ↗
    5. 31-08-2026 17:55
      Asana full outage for some users (2 hours, 25% outage)

      We are continuing to investigate the issue; we have reverted recent changes, and are working to identify the source of the errors.

      Asana ↗
    6. 31-08-2026 17:14
      Asana full outage for some users (2 hours, 25% outage)

      We are investigating alerts for slow performance and application errors.

      Asana ↗

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