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Application and API errors

ResolvedminorOfficial source confirmedGlobal service disruptionFirst recorded update 01-08-2024 17:21 · Resolved 01-08-2024 21:49

**Incident:** On 2024-08-01 at 14:09 UTC, an increased connection rate on a central database saturated the database’s ability to accept new connections. As a result, Asana became unavailable to users in all regions. In response, Asana engineers throttled traffic for automations, webhooks, and API, and were able to restore primary functionality of the Asana application at 15:01 UTC. The application continued to run with sporadic unavailability until 18:22 UTC, when the underlying cause of the increased connections was determined and disabled. At this point the application was fully...

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    Affected services

    AppMobileAutomations and Background ActionsWebhooks and Event StreamsAPI

    Updates (12)

    1. 02-08-2024 02:16
      Application and API errors

      **Incident:** On 2024-08-01 at 14:09 UTC, an increased connection rate on a central database saturated the database’s ability to accept new connections. As a result, Asana became unavailable to users in all regions. In response, Asana engineers throttled traffic for automations, webhooks, and API, and were able to restore primary functionality of the Asana application at 15:01 UTC. The application continued to run with sporadic unavailability until 18:22 UTC, when the underlying cause of the increased connections was determined and disabled. At this point the application was fully operational

      Asana ↗
    2. 01-08-2024 21:49
      Application and API errors

      This incident has been resolved.

      Asana ↗
    3. 01-08-2024 20:35
      Application and API errors

      We've identified the root cause and are monitoring our systems

      Asana ↗
    4. 01-08-2024 20:13
      Application and API errors

      We are continuing to work on a fix for this issue.

      Asana ↗
    5. 01-08-2024 19:33
      Application and API errors

      We are continuing to work on a fix for this issue.

      Asana ↗
    6. 01-08-2024 19:05
      Application and API errors

      We are continuing to work on a fix for this issue.

      Asana ↗
    7. 01-08-2024 19:03
      Application and API errors

      We are continuing to work on a fix for this issue.

      Asana ↗
    8. 01-08-2024 18:58
      Application and API errors

      We are continuing to work on a fix for this issue.

      Asana ↗
    9. 01-08-2024 18:37
      Application and API errors

      We are continuing to work on a fix for this issue.

      Asana ↗
    10. 01-08-2024 18:34
      Application and API errors

      We are continuing to work on a fix for this issue.

      Asana ↗
    11. 01-08-2024 18:04
      Application and API errors

      We are continuing to work on a fix for this issue.

      Asana ↗
    12. 01-08-2024 17:21
      Application and API errors

      We are investigating application issues related to overload, and will provide updates.

      Asana ↗

    What to do next

    • Verify your own services recovered cleanly. Some upstream outages leave queues or caches in a degraded state, run smoke tests before declaring green internally.
    • Save the post-mortem. Vendors usually publish a detailed RCA 1-3 days later. We'll add it to this page when it appears.
    • Watch the provider going forward. Follow Asana's status feed →

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