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App and API downtime

ResolvedminorOfficial source confirmedMulti-region impactFirst recorded update 25-03-2025 23:47 · Resolved 26-03-2025 00:09

**Incident**: A configuration change triggered a bug affecting how internal systems process configuration data, leading to application downtime. The issue impacted internal server uptime, resulting in approximately 28 minutes of degraded service on March 25, 2025, from 22:32 UTC to 23:00 UTC \(3:32 PM to 4:00 PM PDT\). ‌ **Impact**: During the incident, customers experienced difficulties accessing Asana on web and mobile apps, including login failures and errors while using the application. Internal services gradually recovered after the problematic change was reverted. ‌ **Moving...

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    Affected services

    AppAPI

    Updates (4)

    1. 27-03-2025 20:37
      App and API downtime

      **Incident**: A configuration change triggered a bug affecting how internal systems process configuration data, leading to application downtime. The issue impacted internal server uptime, resulting in approximately 28 minutes of degraded service on March 25, 2025, from 22:32 UTC to 23:00 UTC \(3:32 PM to 4:00 PM PDT\). ‌ **Impact**: During the incident, customers experienced difficulties accessing Asana on web and mobile apps, including login failures and errors while using the application. Internal services gradually recovered after the problematic change was reverted. ‌ **Moving forward*

      Asana ↗
    2. 26-03-2025 00:09
      App and API downtime

      This incident has been resolved.

      Asana ↗
    3. 26-03-2025 00:05
      App and API downtime

      Our systems have recovered, and we are continuing to monitor.

      Asana ↗
    4. 25-03-2025 23:47
      App and API downtime

      Asana App and API had about 9 minutes of downtime due to a configuration error; a fix has been implemented, and we are observing for recovery.

      Asana ↗

    What to do next

    • Verify your own services recovered cleanly. Some upstream outages leave queues or caches in a degraded state, run smoke tests before declaring green internally.
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