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Asana unreachable for some users

ResolvedmajorOfficial source confirmedFirst recorded update 02-07-2024 00:30 · Resolved 02-07-2024 00:30

Incident: On 2024-07-01 22:30 UTC, changes related to ongoing work towards smaller, independent deployment environments resulted in an invalid configuration affecting approximately 18% of our customers in our US datacenter. Resolution was delayed due to an unrelated issue with our infrastructure configuration management tools, but the impact was resolved for half of the affected users at 23:35 and for all affected users by 23:42. Impact: Affected customers were unable to open our application \(either with a web browser or with our desktop application\). Existing sessions worked, and no...

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    Updates (2)

    1. 16-07-2024 00:48
      Asana unreachable for some users

      Incident: On 2024-07-01 22:30 UTC, changes related to ongoing work towards smaller, independent deployment environments resulted in an invalid configuration affecting approximately 18% of our customers in our US datacenter. Resolution was delayed due to an unrelated issue with our infrastructure configuration management tools, but the impact was resolved for half of the affected users at 23:35 and for all affected users by 23:42. Impact: Affected customers were unable to open our application \(either with a web browser or with our desktop application\). Existing sessions worked, and no data w

      Asana ↗
    2. 02-07-2024 06:52
      Asana unreachable for some users

      Some users were unable to connect to Asana; we investigated and have fixed the issue. We will post a postmortem with additional information.

      Asana ↗

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