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Errors loading the Asana web app for some users in US

ResolvedmajorOfficial source confirmedSpecific component onlyFirst recorded update 07-07-2026 20:49 · Resolved 07-07-2026 21:24

**Incident**: A configuration change inadvertently removed a critical resource required by one of our services. While existing infrastructure continued to operate normally, newly scaled infrastructure could not become ready. As morning traffic increased, there was a growing gap between incoming requests and our system's capacity to handle them, resulting in service degradation. We resolved the issue by manually restoring the missing resource and correcting the configuration change that caused its removal. ‌ **Impact**: For approximately 1.5 hours, a subset of customers experienced a full...

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    Affected services

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    Updates (5)

    1. 08-07-2026 23:28
      Errors loading the Asana web app for some users in US

      **Incident**: A configuration change inadvertently removed a critical resource required by one of our services. While existing infrastructure continued to operate normally, newly scaled infrastructure could not become ready. As morning traffic increased, there was a growing gap between incoming requests and our system's capacity to handle them, resulting in service degradation. We resolved the issue by manually restoring the missing resource and correcting the configuration change that caused its removal. ‌ **Impact**: For approximately 1.5 hours, a subset of customers experienced a full out

      Asana ↗
    2. 07-07-2026 21:24
      Errors loading the Asana web app for some users in US

      This incident has been resolved.

      Asana ↗
    3. 07-07-2026 21:21
      Errors loading the Asana web app for some users in US

      We are continuing to monitor for any further issues.

      Asana ↗
    4. 07-07-2026 21:12
      Errors loading the Asana web app for some users in US

      We have implemented a mitigation and are monitoring to ensure recovery.

      Asana ↗
    5. 07-07-2026 20:49
      Errors loading the Asana web app for some users in US

      We are seeing errors for part (about 10%) of users in US for the Asana webapp. We've identified the root cause and are working on identifying a resolution.

      Asana ↗

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