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Errors accessing Asana

ResolvedminorOfficial source confirmedSpecific component onlyFirst recorded update 16-09-2024 20:56 · Resolved 16-09-2024 21:38

Incident: An experimental flag was enabled that changed initial page loading behavior. With the flag enabled, users were inadvertently directed to load a code version that was not servable by all groups of servers. Subsequent requests would fail when requesting this incompatible version, including requests to report the page load errors.  ‌ Impact:  From 16:52 to 18:59 UTC, 10% of users were unable to load the Asana application in the desktop app or web browser. Existing sessions, as well as mobile and API traffic, were not impacted. ‌ Moving forward: We reverted the configuration...

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    Affected services

    App

    Updates (4)

    1. 18-09-2024 18:56
      Errors accessing Asana

      Incident: An experimental flag was enabled that changed initial page loading behavior. With the flag enabled, users were inadvertently directed to load a code version that was not servable by all groups of servers. Subsequent requests would fail when requesting this incompatible version, including requests to report the page load errors.  ‌ Impact:  From 16:52 to 18:59 UTC, 10% of users were unable to load the Asana application in the desktop app or web browser. Existing sessions, as well as mobile and API traffic, were not impacted. ‌ Moving forward: We reverted the configuration chang

      Asana ↗
    2. 16-09-2024 21:38
      Errors accessing Asana

      This incident has been resolved.

      Asana ↗
    3. 16-09-2024 21:16
      Errors accessing Asana

      A fix has been implemented and we are monitoring the results.

      Asana ↗
    4. 16-09-2024 20:56
      Errors accessing Asana

      We've received reports of users unable to access the Asana web and desktop application and are currently investigating.

      Asana ↗

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