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Elevated application and API/Mobile errors

ResolvedminorOfficial source confirmedMulti-region impactFirst recorded update 25-06-2025 14:25 · Resolved 25-06-2025 14:35

**Incident**: A configuration change unintentionally blocked internal network access between application components. This change was identified as the cause of downtime and reverted.  **Impact**: The Asana App and API were unavailable for 24 minutes. App and API traffic recovered over the next 5 minutes, and Automations & Background Actions recovered over 10 minutes.  **Moving forward**: We have completed a redesign of our core application architecture to better protect our services from disruption by segmentation into independent sections, or "cells." We are considering ways we can...

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    Affected services

    AppMobileAutomations and Background ActionsAPI

    Updates (4)

    1. 28-06-2025 00:20
      Elevated application and API/Mobile errors

      **Incident**: A configuration change unintentionally blocked internal network access between application components. This change was identified as the cause of downtime and reverted.  **Impact**: The Asana App and API were unavailable for 24 minutes. App and API traffic recovered over the next 5 minutes, and Automations & Background Actions recovered over 10 minutes.  **Moving forward**: We have completed a redesign of our core application architecture to better protect our services from disruption by segmentation into independent sections, or "cells." We are considering ways we can leverage

      Asana ↗
    2. 25-06-2025 14:35
      Elevated application and API/Mobile errors

      All system appear to have recovered, with recovery starting around 12:14 UTC. We will publish a postmortem within 72 hours.

      Asana ↗
    3. 25-06-2025 14:30
      Elevated application and API/Mobile errors

      We are continuing to monitor for any further issues.

      Asana ↗
    4. 25-06-2025 14:25
      Elevated application and API/Mobile errors

      We have identified an issue causing errors starting around 11:50 UTC, and have reverted the change which caused this. We are monitoring to confirm recovery.

      Asana ↗

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