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ResolvedminorOfficial source confirmedGlobal service disruptionFirst recorded update 20-10-2025 09:10 · Resolved 20-10-2025 12:23

**Incident:** AWS infrastructure had [an outage affecting core services](https://aws.amazon.com/message/101925/), which our application depends on, in the Virginia \(us-east-1\) region. After partial recovery within AWS, we made configuration changes and saw recovery for our traffic. We continued to observe while AWS worked through the incident on their side. The remaining impact on Asana's side is covered in [https://status.asana.com/incidents/lvtt14d4d80g](https://status.asana.com/incidents/lvtt14d4d80g) . **Impact:** We saw global downtime from 2025-10-20 06:52 UTC through 09:27 UTC, 2...

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    Updates (12)

    1. 23-10-2025 18:05
      App Down

      **Incident:** AWS infrastructure had [an outage affecting core services](https://aws.amazon.com/message/101925/), which our application depends on, in the Virginia \(us-east-1\) region. After partial recovery within AWS, we made configuration changes and saw recovery for our traffic. We continued to observe while AWS worked through the incident on their side. The remaining impact on Asana's side is covered in [https://status.asana.com/incidents/lvtt14d4d80g](https://status.asana.com/incidents/lvtt14d4d80g) . **Impact:** We saw global downtime from 2025-10-20 06:52 UTC through 09:27 UTC, 2 hou

      Asana ↗
    2. 20-10-2025 12:23
      App Down

      This incident has been resolved; error rates and latency have gone down and we've caught up on existing traffic. We will publish a postmortem here within 72 hours.

      Asana ↗
    3. 20-10-2025 12:08
      App Down

      The root cause has been fixed, and we are monitoring recovery; we still see somehow degraded performance in the US region, and are adjusting configuration to address this.

      Asana ↗
    4. 20-10-2025 11:32
      App Down

      A fix has been implemented, and we are monitoring recovery.

      Asana ↗
    5. 20-10-2025 11:18
      App Down

      We are working to prepare our systems to recover once AWS resolves DynamoDB issues in us-east-1.

      Asana ↗
    6. 20-10-2025 10:32
      App Down

      We are continuing to work on this issue, and will update once we have an ETA for resolution. Also see https://health.aws.amazon.com/health/status for status on resolution for infrastructure issues.

      Asana ↗
    7. 20-10-2025 10:19
      App Down

      We are continuing to work on this issue. AWS DynamoDB is disrupted, and this impacts our production services.

      Asana ↗
    8. 20-10-2025 09:59
      App Down

      We are continuing to investigate this issue.

      Asana ↗
    9. 20-10-2025 09:43
      App Down

      We are continuing to investigate this issue from our side, and waiting for an update from AWS.

      Asana ↗
    10. 20-10-2025 09:30
      App Down

      We are still seeing full downtime, and are continuing investigation.

      Asana ↗
    11. 20-10-2025 09:15
      App Down

      AWS is investigating errors in Virginia, per https://health.aws.amazon.com/health/status . We are continuing to investigate and will provide an update in 15 minutes.

      Asana ↗
    12. 20-10-2025 09:10
      App Down

      We are currently investigating an issue which affects all services.

      Asana ↗

    What to do next

    • Verify your own services recovered cleanly. Some upstream outages leave queues or caches in a degraded state, run smoke tests before declaring green internally.
    • Save the post-mortem. Vendors usually publish a detailed RCA 1-3 days later. We'll add it to this page when it appears.
    • Watch the provider going forward. Follow Asana's status feed →

    GlobalOutageMap aggregates publicly reported signals. We never claim authoritative status, always cross-check the provider's official channel before making business decisions.