What visitors reported during this incident
No visitor reports were filed for this incident.
Having problems with Atlassian (Jira & Confluence) now? Check the current statusUpdates (8)
- Oct 24, 2023, 10:00 AMEmail domain unverified
Between 22:00 UTC 23rd October and 07:45 UTC 24th October, we experienced an issue with custom domain validation, this resulted in Jira Software, Jira Work Management, Jira Service management, Atlassian Access notification emails for some customers to be sent from generic Atlassian email domains rather than the custom domain email address. The issue has been resolved and the service is operating normally.
Atlassian (Jira & Confluence) ↗ - Oct 24, 2023, 07:49 AMEmail domain unverified
We have identified the issue and a fix is currently being implemented. We expect this issue to be resolved shortly.
Atlassian (Jira & Confluence) ↗ - Oct 24, 2023, 06:48 AMEmail domain unverified
We identified that the mitigation method doesn't fix the issue in some affected Cloud instances. We are continuing with the investigation.
Atlassian (Jira & Confluence) ↗ - Oct 24, 2023, 06:14 AMEmail domain unverified
We have mitigated the problem. We are now monitoring this closely. Please contact us at https://support.atlassian.com/contact/ if you are still facing issues with email domain verification.
Atlassian (Jira & Confluence) ↗ - Oct 24, 2023, 05:04 AMEmail domain unverified
We continue to work on resolving the issue with domain verification. We have identified the root cause and expect recovery shortly.
Atlassian (Jira & Confluence) ↗ - Oct 24, 2023, 02:43 AMEmail domain unverified
The investigation is still ongoing. We are working on a mitigation.
Atlassian (Jira & Confluence) ↗ - Oct 24, 2023, 01:49 AMEmail domain unverified
We are continuing to investigate this issue. We are aware that this incident is impacting custom email configuration and some Jira notifications are being sent with the default email address instead of the configured custom email. We will provide more details in the next hour.
Atlassian (Jira & Confluence) ↗ - Oct 24, 2023, 12:22 AMEmail domain unverified
We are investigating an issue with emails that have been sent out to admins stating domain verification is failing. We will provide more details within the next hour.
Atlassian (Jira & Confluence) ↗
What to do next
- Verify your own services recovered cleanly. Some upstream outages leave queues or caches in a degraded state, run smoke tests before declaring green internally.
- Save the post-mortem. Vendors usually publish a detailed RCA 1-3 days later. We'll add it to this page when it appears.
- Watch the provider going forward. Follow Atlassian (Jira & Confluence)'s status feed →
GlobalOutageMap aggregates publicly reported signals. We never claim authoritative status, always cross-check the provider's official channel before making business decisions.