What visitors reported during this incident
No visitor reports were filed for this incident.
Having problems with Atlassian (Jira & Confluence) now? Check the current statusUpdates (4)
- Sep 15, 2023, 05:19 AMInfrastructure outage affecting attachments and Bitbucket Pipelines in all regions
Between 04:00 UTC to 05:00 UTC, we experienced a partial outage for Bitbucket Pipelines, issues viewing in-product attachments; and degraded performance across all products. The issue has been resolved and all services are operating normally.
Atlassian (Jira & Confluence) ↗ - Sep 15, 2023, 04:47 AMInfrastructure outage affecting attachments and Bitbucket Pipelines in all regions
We have identified the root cause, initiated mitigation actions, and are seeing a reduction in errors when scaling up in response to customer traffic. We are still monitoring closely and will continue to provide updates.
Atlassian (Jira & Confluence) ↗ - Sep 15, 2023, 04:12 AMInfrastructure outage affecting attachments and Bitbucket Pipelines in all regions
A major infrastructure outage is affecting our ability to scale up in response to customer traffic. We are pre-emptively disabling any downscaling to minimize future impact. This is primarily affecting Bitbucket Pipelines, and attachment storage for all products. All regions are affected. We will provide more details in the next hour.
Atlassian (Jira & Confluence) ↗ - Sep 15, 2023, 04:02 AMInfrastructure outage affecting attachments and Bitbucket Pipelines in all regions
A major infrastructure outage is affecting our ability to scale up in response to customer traffic. We are pre-emptively disabling any downscaling to minimize future impact. This is primarily affecting Bitbucket Pipelines, and attachment storage for all products. All regions are affected. We will provide more details in the next hour.
Atlassian (Jira & Confluence) ↗
What to do next
- Verify your own services recovered cleanly. Some upstream outages leave queues or caches in a degraded state, run smoke tests before declaring green internally.
- Save the post-mortem. Vendors usually publish a detailed RCA 1-3 days later. We'll add it to this page when it appears.
- Watch the provider going forward. Follow Atlassian (Jira & Confluence)'s status feed →
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