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Atlassian (Jira & Confluence)

Issues with 403 user authentication errors across Atlassian products

ResolvedminorOfficial source confirmedFirst recorded update Mar 4, 2025, 07:31 AM · Resolved Mar 4, 2025, 07:31 AM

We are aware of an issue that was impacting user authentication to Atlassian services between 6:10AM Tuesday 4th March UTC and 6:35AM Tuesday 4th March UTC. Users that were already logged in would not have been impacted by this issue. A deployment suspected of causing this issue was rolled back and the problem was subsequently resolved.

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Updates (1)

  1. Mar 4, 2025, 07:31 AM
    Issues with 403 user authentication errors across Atlassian products

    We are aware of an issue that was impacting user authentication to Atlassian services between 6:10AM Tuesday 4th March UTC and 6:35AM Tuesday 4th March UTC. Users that were already logged in would not have been impacted by this issue. A deployment suspected of causing this issue was rolled back and the problem was subsequently resolved.

    Atlassian (Jira & Confluence) ↗

What to do next

  • Verify your own services recovered cleanly. Some upstream outages leave queues or caches in a degraded state, run smoke tests before declaring green internally.
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