What visitors reported during this incident

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Updates (6)

Oct 4, 2023, 05:20 PM
For a limited number of customers, activation for new products on some tenants is blocked
100% resolved and services running normally
Atlassian (Jira & Confluence) ↗
Oct 4, 2023, 05:01 PM
For a limited number of customers, activation for new products on some tenants is blocked
99% of issues fixed and services are back to normal. Last 1% are manually begin fixed
Atlassian (Jira & Confluence) ↗
Oct 4, 2023, 04:20 PM
For a limited number of customers, activation for new products on some tenants is blocked
We've solved 52% of the issues and are still on track to recover 100% within the original timeframe
Atlassian (Jira & Confluence) ↗
Oct 4, 2023, 03:47 PM
For a limited number of customers, activation for new products on some tenants is blocked
We've solved 15% of the issues and have a plan to recover 100% exponentially within the hour
Atlassian (Jira & Confluence) ↗
Oct 4, 2023, 03:01 PM
For a limited number of customers, activation for new products on some tenants is blocked
We started fixing the affected tenants, we will post an update on the estimated time to resolve all tenants in the next hour
Atlassian (Jira & Confluence) ↗
Oct 4, 2023, 02:28 PM
For a limited number of customers, activation for new products on some tenants is blocked
We identified an issue with the product provisioning service. We identified the issue and we are working on a fix. We will post an update in the next hour with estimated fix time
Atlassian (Jira & Confluence) ↗

What to do next

Verify your own services recovered cleanly. Some upstream outages leave queues or caches in a degraded state, run smoke tests before declaring green internally.
Save the post-mortem. Vendors usually publish a detailed RCA 1-3 days later. We'll add it to this page when it appears.
Watch the provider going forward. Follow Atlassian (Jira & Confluence)'s status feed →

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