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High RDS CPU on multiple environments

ResolvedminorOfficial source confirmedFirst recorded update Sep 9, 2024, 08:56 AM · Resolved Sep 9, 2024, 06:12 PM

Earlier today, we experienced RDS problems for Jira, Jira Service Management, and Jira Work Management. The issue has been resolved, and the services are operating normally.

What visitors reported during this incident

No visitor reports were filed for this incident.

Having problems with Atlassian (Jira & Confluence) now? Check the current status

Updates (6)

  1. Sep 9, 2024, 06:12 PM
    High RDS CPU on multiple environments

    Earlier today, we experienced RDS problems for Jira, Jira Service Management, and Jira Work Management. The issue has been resolved, and the services are operating normally.

    Atlassian (Jira & Confluence) ↗
  2. Sep 9, 2024, 05:13 PM
    High RDS CPU on multiple environments

    We identified the root cause of the RDS problems causing issues for Jira, Jira Service Management, and Jira Work Management. We mitigated the issue and are now monitoring the fix.

    Atlassian (Jira & Confluence) ↗
  3. Sep 9, 2024, 04:19 PM
    High RDS CPU on multiple environments

    We are observing different RDS problems in different environments for Jira, Jira Service Management, and Jira Work Management. We are actively working on this and will provide more updates here soon.

    Atlassian (Jira & Confluence) ↗
  4. Sep 9, 2024, 04:01 PM
    High RDS CPU on multiple environments

    We are observing different RDS problems in different environments for Jira, Jira Service Management, and Jira Work Management. We are actively working on this and will provide more updates here soon.

    Atlassian (Jira & Confluence) ↗
  5. Sep 9, 2024, 10:56 AM
    High RDS CPU on multiple environments

    We’ve taken steps to address the issue by scaling up the RDS instances, and we will continue to monitor the systems to ensure everything remains stable.

    Atlassian (Jira & Confluence) ↗
  6. Sep 9, 2024, 08:56 AM
    High RDS CPU on multiple environments

    We are investigating issues with Latency and 5xx errors for Jira, Jira Service Management, Jira Work Management due to High RDS CPU on several EU-Central environment and will provide updates here soon.

    Atlassian (Jira & Confluence) ↗

What to do next

  • Verify your own services recovered cleanly. Some upstream outages leave queues or caches in a degraded state, run smoke tests before declaring green internally.
  • Save the post-mortem. Vendors usually publish a detailed RCA 1-3 days later. We'll add it to this page when it appears.
  • Watch the provider going forward. Follow Atlassian (Jira & Confluence)'s status feed →

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