What visitors reported during this incident
No visitor reports were filed for this incident.
Having problems with Atlassian (Jira & Confluence) now? Check the current statusUpdates (2)
- May 10, 2019, 02:37 PMJira Users Receiving HTTP 500 Errors
Between 13:30 UTC to 14:05 UTC, we experienced a partial service outage in the US region for Jira Cloud products. The issue has been resolved and the service is operating normally.
Atlassian (Jira & Confluence) ↗ - May 10, 2019, 02:10 PMJira Users Receiving HTTP 500 Errors
We are investigating an issue with Jira Cloud that is impacting some of our Atlassian Cloud customers. We will provide more details within the next hour.
Atlassian (Jira & Confluence) ↗
What to do next
- Verify your own services recovered cleanly. Some upstream outages leave queues or caches in a degraded state, run smoke tests before declaring green internally.
- Save the post-mortem. Vendors usually publish a detailed RCA 1-3 days later. We'll add it to this page when it appears.
- Watch the provider going forward. Follow Atlassian (Jira & Confluence)'s status feed →
GlobalOutageMap aggregates publicly reported signals. We never claim authoritative status, always cross-check the provider's official channel before making business decisions.