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Having problems with Atlassian (Jira & Confluence) now? Check the current statusUpdates (7)
- Dec 28, 2023, 02:43 AMAtlassian's cross product user search service is currently degraded.
### **SUMMARY** On Dec 18, 2023, between 12:29 p.m. and 3:35 p.m. UTC, Dec 18, 2023, Atlassian's cloud customers using Atlas, Bitbucket Cloud, Compass, Confluence Cloud, Jira Service Management, Jira Software, Jira Work Management, Jira Product Discovery products were unable to search for users or use the "@mention" functionality. Customers' user search results failed or were delayed as Atlassian's service returning user search results was degraded in several regions. The incident originated from a computationally intensive operation that was triggered multiple times in rapid succession, res
Atlassian (Jira & Confluence) ↗ - Dec 19, 2023, 03:28 AMAtlassian's cross product user search service is currently degraded.
It has been resolved. Atlassian's cross product user search is working.
Atlassian (Jira & Confluence) ↗ - Dec 18, 2023, 04:23 PMAtlassian's cross product user search service is currently degraded.
Atlassian's cross product user search service is currently healthy. Searches for users within Atlassian products are working as expected. We are in the process of investigating the root cause of this incident.
Atlassian (Jira & Confluence) ↗ - Dec 18, 2023, 04:06 PMAtlassian's cross product user search service is currently degraded.
Atlassian's cross product user search service is recovering. Searches for users within Atlassian products are returning to normal.
Atlassian (Jira & Confluence) ↗ - Dec 18, 2023, 04:02 PMAtlassian's cross product user search service is currently degraded.
Atlassian's cross product user search service is recovering. Searches for users within Atlassian products are returning to normal.
Atlassian (Jira & Confluence) ↗ - Dec 18, 2023, 04:01 PMAtlassian's cross product user search service is currently degraded.
Atlassian's cross product user search service is recovering. Searches for users within Atlassian products are returning to normal.
Atlassian (Jira & Confluence) ↗ - Dec 18, 2023, 03:04 PMAtlassian's cross product user search service is currently degraded.
We are investigating reports of intermittent errors for <SOME/ALL> Atlassian, Confluence, Jira Work Management, Jira Service Management, Jira Software, Atlassian Bitbucket, Jira Align, Jira Product Discovery, Atlas, and Compass Cloud customers. We will provide more details once we identify the root cause.
Atlassian (Jira & Confluence) ↗
What to do next
- Verify your own services recovered cleanly. Some upstream outages leave queues or caches in a degraded state, run smoke tests before declaring green internally.
- Save the post-mortem. Vendors usually publish a detailed RCA 1-3 days later. We'll add it to this page when it appears.
- Watch the provider going forward. Follow Atlassian (Jira & Confluence)'s status feed →
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