What visitors reported during this incident
No visitor reports were filed for this incident.
Having problems with Atlassian (Jira & Confluence) now? Check the current statusUpdates (4)
- Jul 14, 2023, 04:56 AMPerformance issues and outages with Cloud products
### **SUMMARY** We understand the importance of providing reliable and consistent service to our valued customers. On July 6, 2023, from 03:52 to 15:11 UTC, we experienced an issue with an upgraded version of a third-party tool that functions as our internal artifact management system. Despite our monitoring system identifying the incident within two minutes, this issue led to the degradation of the scaling capabilities of our internal hosting platform, resulting in service degradation or outages for customers of Atlassian cloud. In response to this situation, we are taking immediate measure
Atlassian (Jira & Confluence) ↗ - Jul 6, 2023, 03:37 PMPerformance issues and outages with Cloud products
We experienced performance issues and outages for several Atlassian Cloud Products. The issue has been resolved and the service is operating normally.
Atlassian (Jira & Confluence) ↗ - Jul 6, 2023, 01:17 PMPerformance issues and outages with Cloud products
We have identified the root cause of an issue with an internal infrastructure component that has been impacting multiple Cloud products, including Jira Software, Jira Service Management and Confluence, and customers. This issue had lead to a performance impact and, in some cases, outages. We have implemented a fix to resolve the issue and recovery is in progress.
Atlassian (Jira & Confluence) ↗ - Jul 6, 2023, 11:18 AMPerformance issues and outages with Cloud products
We are investigating an issue with an internal infrastructure component that is impacting multiple Cloud products, including Jira Software, Bitbucket, Jira Service Management and Confluence, and customers. These issues include performance impact and, in some cases, outages. Users may experience slow loading and uploading of attachments, login issues or inability for new customers to sign up. We have identified the root cause and are actively working on the service recovery.
Atlassian (Jira & Confluence) ↗
What to do next
- Verify your own services recovered cleanly. Some upstream outages leave queues or caches in a degraded state, run smoke tests before declaring green internally.
- Save the post-mortem. Vendors usually publish a detailed RCA 1-3 days later. We'll add it to this page when it appears.
- Watch the provider going forward. Follow Atlassian (Jira & Confluence)'s status feed →
GlobalOutageMap aggregates publicly reported signals. We never claim authoritative status, always cross-check the provider's official channel before making business decisions.