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Atlassian Cloud email notifications issue

ResolvedmajorOfficial source confirmedFirst recorded update Jun 19, 2019, 12:00 PM · Resolved Jun 20, 2019, 12:39 PM

This incident has been resolved.

What visitors reported during this incident

No visitor reports were filed for this incident.

Having problems with Atlassian (Jira & Confluence) now? Check the current status

Updates (3)

  1. Jun 20, 2019, 12:39 PM
    Atlassian Cloud email notifications issue

    This incident has been resolved.

    Atlassian (Jira & Confluence) ↗
  2. Jun 19, 2019, 01:27 PM
    Atlassian Cloud email notifications issue

    We continue to work on resolving the outgoing emails for Atlassian Cloud. We have identified the root cause.

    Atlassian (Jira & Confluence) ↗
  3. Jun 19, 2019, 12:00 PM
    Atlassian Cloud email notifications issue

    We are investigating an issue with outgoing email that is impacting some Atlassian Cloud customers. We will provide more details within the next hour.

    Atlassian (Jira & Confluence) ↗

What to do next

  • Verify your own services recovered cleanly. Some upstream outages leave queues or caches in a degraded state, run smoke tests before declaring green internally.
  • Save the post-mortem. Vendors usually publish a detailed RCA 1-3 days later. We'll add it to this page when it appears.
  • Watch the provider going forward. Follow Atlassian (Jira & Confluence)'s status feed →

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