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Partial app outage across multiple regions

ResolvedminorOfficial source confirmedSingle region affectedFirst recorded update Jun 22, 2022, 03:17 AM · Resolved Jun 22, 2022, 03:33 AM

Between 2:05 UTC and 2:42 UTC, we experienced failures to load some marketplace apps for customers tenanted in the apse, eu-west and eu-central regions. The issue has been resolved and the service is operating normally.

What visitors reported during this incident

No visitor reports were filed for this incident.

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Updates (2)

  1. Jun 22, 2022, 03:33 AM
    Partial app outage across multiple regions

    Between 2:05 UTC and 2:42 UTC, we experienced failures to load some marketplace apps for customers tenanted in the apse, eu-west and eu-central regions. The issue has been resolved and the service is operating normally.

    Atlassian (Jira & Confluence) ↗
  2. Jun 22, 2022, 03:17 AM
    Partial app outage across multiple regions

    We are investigating reports of intermittent errors for some marketplace apps across the following regions: apse, eu west and eu central. Service has now been restored to each of the affected regions. We are continuing to monitor, but believe there is no further impact to customers and Atlassian developers.

    Atlassian (Jira & Confluence) ↗

What to do next

  • Verify your own services recovered cleanly. Some upstream outages leave queues or caches in a degraded state, run smoke tests before declaring green internally.
  • Save the post-mortem. Vendors usually publish a detailed RCA 1-3 days later. We'll add it to this page when it appears.
  • Watch the provider going forward. Follow Atlassian (Jira & Confluence)'s status feed →

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