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Third-Party Outage Impacting US-1 Public Cloud

ResolvedcriticalOfficial source confirmedSpecific component onlySource start Oct 23, 2026, 05:39 PM · Resolved Oct 23, 2026, 05:45 PM

After monitoring the affected environments to ensure stability, we confirm that previously affected services have been restored following the fixes deployed by our third-party service provider. A root cause analysis (RCA) will be posted here within 10 business days. We sincerely apologize for the impact this had on you and your users.

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What visitors reported during this incident

No visitor reports were filed for this incident.

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Affected services

Machine to Machine AuthenticationUser Authentication

Updates (2)

  1. Oct 23, 2026, 05:45 PM
    Third-Party Outage Impacting US-1 Public Cloud

    After monitoring the affected environments to ensure stability, we confirm that previously affected services have been restored following the fixes deployed by our third-party service provider. A root cause analysis (RCA) will be posted here within 10 business days. We sincerely apologize for the impact this had on you and your users.

    Auth0 ↗
  2. Oct 23, 2026, 05:39 PM
    Third-Party Outage Impacting US-1 Public Cloud

    On October 23, 2026, between approximately 15:20 and 15:50 UTC, an infrastructure-level outage occurred with our third-party Edge provider, impacting authentication services on the US-1 Public Cloud environment for requests routing through a specific region. Our provider has reported that this issue has been mitigated after deploying a fix for the issue. We've been monitoring the environment to ensure stability and are actively engaging with our service provider about the root cause of the event.

    Auth0 ↗

What to do next

  • Verify your own services recovered cleanly. Some upstream outages leave queues or caches in a degraded state, run smoke tests before declaring green internally.
  • Save the post-mortem. Vendors usually publish a detailed RCA 1-3 days later. We'll add it to this page when it appears.
  • Watch the provider going forward. Follow Auth0's status feed →

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