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No visitor reports were filed for this incident.
Having problems with Auth0 now? Check the current statusAffected services
Updates (6)
- Oct 7, 2026, 07:38 PMElevated Errors on US-5 Public Cloud
A root-cause analysis for this issue has been performed and is now available at: [https://cdn.auth0.com/website/2026-09-30_-_Elevated_Errors_on_US-5_Public_Cloud_Environment.pdf](https://cdn.auth0.com/website/2026-09-30_-_Elevated_Errors_on_US-5_Public_Cloud_Environment.pdf)
Auth0 ↗ - Sep 30, 2026, 09:33 PMElevated Errors on US-5 Public Cloud
After monitoring the environment to ensure stability, we observe that services have been restored. Our investigation into origin of the event will continue, in collaboration with our third-party provider. A root cause analysis (RCA) will be posted here within 7 business days. We sincerely apologize for the impact this had on you and your users.
Auth0 ↗ - Sep 30, 2026, 09:15 PMElevated Errors on US-5 Public Cloud
We've observed that service error rates on the US-5 Public Cloud Environment have subsided and returned to baseline, marking a return to service functionality. The service disruption has been mitigated and we're monitoring the ensure stability. Meanwhile, our investigation is continuing and we're collaborating with our third-party provider's technical teams to identify and address the root cause of the issue within their hosted infrastructure.
Auth0 ↗ - Sep 30, 2026, 08:55 PMElevated Errors on US-5 Public Cloud
We're actively investigating with our third-party provider regarding the latency discrepancies that we observe within their hosted infrastructure. Additionally, we're investigating an issue involving a high number of service connections causing exhaustion on backend resources. We'll continue to provide updates as we proceed to address the root cause of the service disruption.
Auth0 ↗ - Sep 30, 2026, 08:33 PMElevated Errors on US-5 Public Cloud
We're continuing to investigate the service disruption on the US-5 Public Cloud Environment. We're assessing service metrics and logs to determine the source of the issue. We're evaluating a potential issue within infrastructure hosted by our third-party service provider. We'll provide further updates as our investigation progresses, and as changes in status occur.
Auth0 ↗ - Sep 30, 2026, 08:11 PMElevated Errors on US-5 Public Cloud
We are currently investigating an incident that impacted our services. Users may experience issues with authentication functionality. Our team is actively working to understand the root cause and mitigate the issue. We will provide updates as we gather more information.
Auth0 ↗
What to do next
- Verify your own services recovered cleanly. Some upstream outages leave queues or caches in a degraded state, run smoke tests before declaring green internally.
- Save the post-mortem. Vendors usually publish a detailed RCA 1-3 days later. We'll add it to this page when it appears.
- Watch the provider going forward. Follow Auth0's status feed →
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