Service impact: Increased Packet loss

ResolvedmajorUnverified reportFirst recorded update Aug 16, 2026, 10:25 AM · Resolved Aug 19, 2026, 04:00 AM

We continue to work with our co-location partner to restore connectivity at the Equinix FR5 location in Frankfurt, DEU. Since our last update, we have made significant progress toward restoring safe access to the affected area. The electrical isolation procedure is now underway, with our teams on site in the electrical room executing the de-energization of the affected infrastructure. Once isolation is verified and confirmed safe, engineers will begin a physical inspection of the impacted network equipment to determine the scope of replacement required. Based on our current assessment, full...

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