Service impact: Increased Packet loss

ResolvedmajorUnverified reportFirst recorded update Aug 16, 2026, 04:30 PM · Resolved Aug 19, 2026, 04:00 AM

The electrical isolation at Equinix FR5 in Frankfurt, DEU is now complete and our engineers have begun physically inspecting the impacted network equipment. We do not yet have a timeline for full resolution while we continue to assess the extent of impact to equipment. Direct Connect connections at this location remain impaired. Customers with connections exclusively at this location will continue to experience packet loss. Customers with multi-site or redundant configurations across other Direct Connect locations are not affected. We recommend that impacted customers failover to VPN until...

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