Service impact: Increased Packet loss

ResolvedminorUnverified reportFirst recorded update Aug 17, 2026, 05:38 AM · Resolved Aug 17, 2026, 05:38 AM

We continue to make progress in our phased remediation at the Equinix FR5 location in Frankfurt, DEU. Since our last update, some dependent network infrastructure has been restored. Remediation of remaining infrastructure is ongoing, with a portion of recovery dependent on the delivery of replacement hardware. Cooling has been fully restored, with environmental conditions stable within normal operating thresholds. Customers with connections exclusively at this location will continue to experience packet loss as remediation progresses. Customers with multi-site or redundant configurations...

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