Service impact: Increased Packet loss

ResolvedminorUnverified reportFirst recorded update Aug 17, 2026, 11:22 AM · Resolved Aug 17, 2026, 11:22 AM

We continue to make progress in our phased remediation at the Equinix FR5 location in Frankfurt, DEU. Network infrastructure and dependent systems continue to improve as we bring affected hardware back online. Some replacement hardware has been delivered and installation is proceeding as components arrive on-site. In parallel, we are shifting network traffic to allow restored devices to begin serving customers as they come online. As we progress through recovery, customers will observe restoration occurring in two stages. In the first stage, BGP sessions will re-establish but IP prefixes...

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