Service impact: Inaccurate Estimated Billing Data

ResolvedminorUnverified reportFirst recorded update Jul 17, 2026, 07:56 PM · Resolved Jul 19, 2026, 01:50 PM

Our efforts to backfill corrected estimated cost and usage data are still underway. We are progressing slower than anticipated. While we are seeing some accounts recover with correct cost and usage data, we expect all affected accounts to be recovered by July 19 12:00 AM PDT. Until the backfill is complete, some customers may still see incorrect cost and usage data. The displayed billing estimates do not reflect actual usage and charges. There are no customer actions required at this time. We will provide another update by 7:00 PM, or sooner if information becomes available.

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