Service impact: Increased Packet loss

ResolvedmajorUnverified reportFirst recorded update Aug 17, 2026, 09:00 PM · Resolved Aug 19, 2026, 04:00 AM

We continue to work on bringing affected hardware back online. Since our last update we have made progress that will not be visible to customers, but is required for recovery. We are working in parallel to bring all devices online as safely as possible. This work is expected to take several hours to complete and validate. For customers that require workarounds, we recommend that you consider failing over to VPN. For customers using Direct Connect gateway and Transit Gateway, you can create an AWS Site-to-Site VPN and attach it to your Transit Gateway, refer to steps here . For other...

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Timeline

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What to do next

Verify your own services recovered cleanly. Some upstream outages leave queues or caches in a degraded state, run smoke tests before declaring green internally.
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