Service impact: Increased Packet loss

ResolvedmajorUnverified reportFirst recorded update Aug 18, 2026, 01:50 AM · Resolved Aug 19, 2026, 04:00 AM

We are seeing significant recovery for most of the customer connections at this stage. While we are not yet fully recovered, restoration efforts are progressing as expected at the Equinix FR5 location in Frankfurt, DEU. Remediation of remaining infrastructure involves completion of hardware replacements and traffic validation, both of which are actively underway. We anticipate further customer-visible recovery as the remaining infrastructure is brought back into service. Customers with connections exclusively at this location will continue to experience packet loss until remediation is...

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