Service impact: Increased Packet loss

ResolvedmajorUnverified reportFirst recorded update Aug 15, 2026, 05:55 AM · Resolved Aug 19, 2026, 04:00 AM

Starting at 7:33 PM PDT, we began experiencing increased packet loss impacting AWS Direct Connect connectivity for some customers in the EU-CENTRAL-1 Region. While we have made progress, connections to the following Direct Connect location are still impaired: Equinix FR5, Frankfurt, DEU. Customers who have multi-site redundancy configured with their Direct Connect paths should not be observing impact at this time. Customers whom only have connections at the Equinix FR5, Frankfurt, DEU location will continue to experience connectivity issues. We are actively working to mitigate the impact and...

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